Since most of our jewelry is made to order, our typical processing time is 5 - 10 business days. Once completed, your order will ship via FedEx 2nd day service. A tracking number will be emailed to you once it becomes available.
If upon clicking order confirmation it returns you to the payment information page, the charge was rejected by your credit card. Your bank's response is emailed to you. If the charge is simply not authorized, you will need to call your bank and notify it that the charge is valid. It is not uncommon for credit cards to initially block charges in excess of $1000 for securiy reasons.
Yes we accept debit card payments. However, please note that most debit cards have maximum daily limits. If the total of your order exceeds the daily limit, the charge will be rejected by your bank. If such is the case, please call us, and we can divide the charge into several daily payments.
We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than AshaDiamonds.com. Moreover, the actual payment information (i.e. credit card number) is process by independent 3rd party, SecurePay, therefore we never see your credit card, nor do we have access to it.
In order to make a purchase on our website, the customer must agree to the return policy which is done by creating an account and going through checkout on AshaDiamonds.com. Therefore all orders must be processed through www.AshaDiamonds.com.